Services

 Leadership Coaching & Development

 Instructional Design & Learning Strategy

 Customer Service & Operational Excellence

Pricing

 B2B Volume Pricing

 Consulting Fees

services

Leadership Coaching & Development

Unlock Potential Workshop

A signature 14-lesson program that delivers a proven employee development methodology. 25 years of coaching experience culminate in a proven roadmap that drives accountability and a 360° approach to improve performance and customer experience.  Learn more.

Leader-as-Coach Training

Personalized training sessions that move managers away from 'bossing' and toward the Unlock Potential Methodology to foster employee independence and generate greater ownership of the customer's experience.

Performance Turnaround

Helping managers navigate difficult conversations and performance improvement strategies that actually result in growth rather than turnover.

services

Instructional Design & Learning Strategy

Curriculum Architecture

Designing end-to-end learning journeys that move beyond one-off events to create sustainable behavior change.

360° Learning Audits

Creating bespoke internal training, e-learning courses, training manuals, leadership, soft skills, software application,  onboarding programs, and more...

Content Development

Partner with SMEs, analyze and gather common and 'tribal knowledge' to craft workbooks, scripts, and digital content that improve processes and thrill customers.

services

Customer Experience & Operational Excellence

The 360° Service Blueprint

A deep-dive audit and redesign of the customer journey, ensuring that every touchpoint reflects company values and quality standards. Learn more.

CX Strategy

Consulting on how to align internal employee culture with external customer expectations to drive loyalty and trust.

Transformation Consulting

Helping leaders bridge the gap between where your company is today and where its peak potential lies through change initiatives that yield sustained growth.

B2B Volume Pricing

 Excludes any promotional pricing offers.

IGNITE

Purchase 25-49 seats
Save $25/seat
Billed up front
Includes the workshop plus:
  • CommunitY of practice
  • Bulk student upload
  • automatic status reports

ACCELERATE

Purchase 50-99 seats
Save $50/seat
Billed up front
Includes the workshop plus:
  • CommunitY of practice
  • Bulk student upload
  • White label landing page
  • automatic status reports

CATALYST

Purchase 100+ seats
Save $100/seat
Billed up front
Includes the workshop plus:
  • CommunitY of practice
  • Bulk student upload
  • White label landing page
  • automatic status reports

Consulting & Service Fees

 Creatively different. 

Exploratory Discussions

No charge
We'll see if it makes sense to partner.

Consulting Services

Hourly
Billed bi-monthly

Instructional Design

Hourly
Billed bi-monthly