Success Stories
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Service strategy turns around support quality
This case is an excellent example of LearningIQ’s 360° Service Blueprint (customer service strategy). It continues to be employed today and shows how a fully realized service strategy can have a significant positive ripple across an organization.
Global online leadership school
A large logistics company needed to develop an online leadership curriculum for their supervisors and managers. They tapped me to lead the effort. The entire build took 1½ years to complete, produced 53 courses, and was recognized nationally by the Brandon Hall Group with a Gold Award for Best Custom Content (i..e., instructional design 'Oscars').
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Caring & details turn around center service
The following case was my first and proved that a different approach to customer service could have extraordinary results. These early program findings shaped the foundational elements that now comprise the LearningIQ service strategy program 360° Service Blueprint.
Reimagining software product curriculum
A leading software company needed to develop an online product curriculum for its employees and customers. I was asked to reimagine the existing videos and classroom content to create a new curriculum that would improve product knowledge, while reducing the necessity for onsite delivery.
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Online HVAC Sales Curriculum
This sales curriculum relied on a highly interactive virtual environment that allowed participants to learn in settings they were familiar with. Various modules challenged learners to address customer concerns, answer questions, and increase value perception, sales, and customer satisfaction. As participants progressed, they could try different approaches with their customers to determine which method might be the most successful.